Nexus CASP - Nexus Identity - Production authentication service down – Incident details

All systems operational

This is the status page for Nexus CASP. If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.


If you experience any issue, please create a ticket through our Nexus Portal. In case the latter is not accessible, you can also reach us at support@quantoznexus.com.

Nexus Identity - Production authentication service down

Resolved
Major outage
Started almost 5 years agoLasted about 5 hours

Affected

Production environment

Major outage from 3:45 AM to 8:37 AM

Nexus API

Major outage from 3:45 AM to 8:37 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been resolved on 6:45 UTC. We will be investigating more what exactly happened and will take applicable mitigating measures to reduce the probability this will happen again in the future.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    UTC
    Identified

    Authentication service is unable to generate valid API tokens. Existing valid tokens can still be used.