Nexus CASP - Unable to process any transactions or access Nexus Portal – Incident details

All systems operational

This is the status page for Nexus CASP. If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.


If you experience any issue, please create a ticket through our Nexus Portal. In case the latter is not accessible, you can also reach us at support@quantoznexus.com.

Unable to process any transactions or access Nexus Portal

Resolved
Major outage
Started about 4 years agoLasted about 3 hours

Affected

Production environment

Major outage from 6:00 AM to 8:56 AM

Nexus API

Major outage from 6:00 AM to 8:56 AM

Test environment

Major outage from 6:00 AM to 8:56 AM

Nexus API

Major outage from 6:00 AM to 8:56 AM

Nexus Portal

Major outage from 6:00 AM to 8:56 AM

Updates
  • Resolved
    UTC
    Resolved

    Transactions are being processed and access to Nexus Portal has been restored.

  • Monitoring
    UTC
    Monitoring

    Our cloud provider has restored functionality and our services are operational again. We will continue to monitor the situation and will provide a final update shortly.

  • Identified
    UTC
    Identified

    We have identified that the cause is with our cloud provider and are actively working on a resolution.

  • Investigating
    UTC
    Investigating

    We are currently looking into the exact cause of these issues.