Nexus CASP - Upcoming extended scheduled Kraken maintenance on January 20th – Maintenance details

All systems operational

This is the status page for Nexus CASP. If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.


If you experience any issue, please create a ticket through our Nexus Portal. In case the latter is not accessible, you can also reach us at support@quantoznexus.com.

Upcoming extended scheduled Kraken maintenance on January 20th

Completed
Scheduled for January 20, 2024 at 4:00 PM – January 21, 2024 at 12:00 AM

Affects

Production environment

Under maintenance from 4:00 PM to 12:00 AM

Nexus API

Under maintenance from 4:00 PM to 12:00 AM

Test environment

Under maintenance from 4:00 PM to 12:00 AM

Nexus API

Under maintenance from 4:00 PM to 12:00 AM

Nexus Portal

Under maintenance from 4:00 PM to 12:00 AM

Updates
  • Completed
    January 21, 2024 at 12:00 AM
    Completed
    January 21, 2024 at 12:00 AM

    Maintenance has completed successfully

  • In progress
    January 20, 2024 at 4:00 PM
    In progress
    January 20, 2024 at 4:00 PM

    Maintenance is now in progress

  • Planned
    January 20, 2024 at 4:00 PM
    Planned
    January 20, 2024 at 4:00 PM

    Kraken will be performing extended maintenance for approximately 8 hours at 16:00 UTC on January 20th, 2024. Please find more information here: https://support.kraken.com/hc/en-us/articles/maintenance-on-kraken-services-january-20th

    How does this affect Nexus users?

    When Kraken is your trade exchange, Nexus will not be able to execute orders and transfers to/ from Kraken. Orders and transfers will resume after the maintenance. Off-Chain transactions (CUSTODIAN BUY, CUSTODIAN SELL, SEND INTERNAL, SWAP) will be able to proceed as normal. On-Chain transactions (BROKER BUY, BROKER SELL, SEND OUT, RECEIVE IN) will proceed as long as there are sufficient funds available in the Nexus hot wallet.

    When Kraken is your primary price exchange, we will fall back on the prices of your secondary price exchange. Please double check if you have a secondary price exchange configured by going to settings > crypto > edit crypto > secondary exchange tradepair.