Notice history

Upcoming extended scheduled Kraken maintenance on January 20th

Completedsafojaskfaokf
January 21, 2024 at 12:00 AM
Completed
January 21, 2024 at 12:00 AM
Maintenance has completed successfully
In progresssafojaskfaokf
January 20, 2024 at 4:00 PM
In progress
January 20, 2024 at 4:00 PM
Maintenance is now in progress
Plannedsafojaskfaokf
January 20, 2024 at 4:00 PM
Planned
January 20, 2024 at 4:00 PM
Kraken will be performing extended maintenance for approximately 8 hours at 16:00 UTC on January 20th, 2024. Please find more information here: https://support.kraken.com/hc/en-us/articles/maintenance-on-kraken-services-january-20th

How does this affect Nexus users?

When Kraken is your trade exchange, Nexus will not be able to execute orders and transfers to/ from Kraken. Orders and transfers will resume after the maintenance. Off-Chain transactions (CUSTODIAN BUY, CUSTODIAN SELL, SEND INTERNAL, SWAP) will be able to proceed as normal. On-Chain transactions (BROKER BUY, BROKER SELL, SEND OUT, RECEIVE IN) will proceed as long as there are sufficient funds available in the Nexus hot wallet.

When Kraken is your primary price exchange, we will fall back on the prices of your secondary price exchange. Please double check if you have a secondary price exchange configured by going to settings > crypto > edit crypto > secondary exchange tradepair.

Resolved
January 15, 2024 at 3:35 PM
Resolved
January 15, 2024 at 3:35 PM
This incident has been resolved.
Investigating
January 15, 2024 at 2:52 PM
Investigating
January 15, 2024 at 2:52 PM
We are currently investigating this incident.

Resolved
January 15, 2024 at 10:16 AM
Resolved
January 15, 2024 at 10:16 AM
This incident has been resolved.
Monitoring
January 12, 2024 at 10:53 AM
Monitoring
January 12, 2024 at 10:53 AM
We implemented a fix and are currently monitoring the result.
Identified
January 12, 2024 at 9:06 AM
Identified
January 12, 2024 at 9:06 AM
We are continuing to work on a fix for this incident.
Investigating
January 12, 2024 at 8:32 AM
Investigating
January 12, 2024 at 8:32 AM
We are currently experiencing issues with the transaction, customer and account view in the portal. Transaction processing is not affected. We're investigating this incident.

Resolved
January 11, 2024 at 11:25 AM
Resolved
January 11, 2024 at 11:25 AM
This incident has been resolved.
Monitoring
January 11, 2024 at 9:44 AM
Monitoring
January 11, 2024 at 9:44 AM
We implemented a fix and are currently monitoring the result.
Identified
January 11, 2024 at 9:34 AM
Identified
January 11, 2024 at 9:34 AM
We are continuing to work on a fix for this incident.

All systems operational