tag:status.quantoznexus.com,2005:/history Nexus Crypto Status - Incident history 2026-01-11T09:52:00.000+00:00 Nexus Crypto tag:status.quantoznexus.com,2005:Incident/cmk9qsope049inbykqzqdvh94 2026-01-11T09:52:00.000+00:00 2026-01-12T10:15:16.342+00:00 Ethereum transacting unavailable Type: Incident

Duration: 1 day and 23 minutes

Affected Components: , Nexus API, Production environment →

Jan 12, 10:15:16 GMT+0
Resolved - This incident has been resolved..

Jan 11, 09:52:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 11, 20:29:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.quantoznexus.com,2005:Incident/cmjirn3l40ezj11ib7ohos0pu 2025-12-23T15:30:00.000+00:00 2025-12-23T15:30:00.000+00:00 BTC/BCH/LTC Wallets unavailable Type: Incident

Duration: 5 hours and 21 minutes

Affected Components: Nexus Portal, Nexus API

Dec 23, 15:30:00 GMT+0
Investigating - We are currently investigating this incident..

Dec 23, 16:20:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 23, 20:51:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/cmhfco5fj013smqmwp12wfexk 2025-10-31T21:00:00.000+00:00 2025-11-01T07:28:30.268+00:00 ETH Wallets Outdated Type: Incident

Duration: 10 hours and 29 minutes

Affected Components: Nexus API

Nov 1, 07:28:30 GMT+0
Resolved - This incident has been resolved..

Oct 31, 21:00:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 31, 21:54:35 GMT+0
Monitoring - Wallets are available again and we are currently monitoring the them..

]]> tag:status.quantoznexus.com,2005:Incident/cmfux85b000gsh96m0pzqt6uo 2025-09-20T03:00:00.000+00:00 2025-09-22T08:00:00.000+00:00 BTC/LTC/BCH Wallets Outdated Type: Incident

Duration: 2 days and 5 hours

Affected Components: Nexus Portal, Nexus API, , Production environment →

Sep 22, 08:00:00 GMT+0
Resolved - This incident has been resolved..

Sep 20, 03:00:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.quantoznexus.com,2005:Incident/cmfuxp8rk00k447snkpw5w1gs 2025-09-06T18:30:00.000+00:00 2025-09-07T06:30:00.000+00:00 Degraded Performance Type: Incident

Duration: 12 hours

Affected Components: Nexus Portal, Nexus API

Sep 7, 06:30:00 GMT+0
Resolved - This incident has been resolved..

Sep 6, 18:30:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.quantoznexus.com,2005:Incident/cm9060u0200ehoxuk060qef8r 2025-04-02T15:45:00.000+00:00 2025-04-02T15:45:00.000+00:00 ALGO Wallet operations delayed Type: Incident

Duration: 1 hour and 15 minutes

Affected Components: Nexus API, Nexus API, Nexus Portal, Nexus Portal

Apr 2, 15:45:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 2, 16:15:00 GMT+0
Monitoring - The ALGO wallets are operational again and we are currently monitoring the result..

Apr 2, 17:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/cm69tu1a5001g4xq5bw46luw5 2025-01-23T21:10:10.747+00:00 2025-01-23T21:10:10.747+00:00 Algo wallet processing of incoming transactions halted Type: Incident

Duration: 11 hours and 12 minutes

Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API

Jan 23, 21:10:10 GMT+0
Investigating - We are currently investigating this incident..

Jan 23, 21:39:45 GMT+0
Identified - The issue has been identified, and we are in the process of deploying a fix.

Jan 23, 21:46:04 GMT+0
Monitoring - Fix has been deployed and we are monitoring the situation.

Jan 24, 08:21:48 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/cm5me9spj001411o4wzg8pvnh 2025-01-07T10:40:00.000+00:00 2025-01-07T10:40:00.000+00:00 Degraded ALGO and ETH Wallet performance Type: Incident

Duration: 2 hours and 50 minutes

Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API

Jan 7, 10:40:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 7, 11:10:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 7, 13:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/cm3zq2sfr000h9fgqqajv51qk 2024-11-27T09:40:00.000+00:00 2024-11-27T09:40:00.000+00:00 ALGO Wallet operations temporarily halted Type: Incident

Duration: 5 hours and 10 minutes

Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API

Nov 27, 09:40:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 27, 10:27:01 GMT+0
Identified - We are currently experiencing normal processing on Production again. The Test environment will soon be updated as well to operational..

Nov 27, 12:47:27 GMT+0
Monitoring - Both the production and test environment is back to operating normally. We will continue to monitor..

Nov 27, 14:50:24 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/cm2dgeszh000u11ksj0gk6zcy 2024-10-17T14:40:00.000+00:00 2024-10-17T14:40:00.000+00:00 ALGO Wallet operations temporarily halted Type: Incident

Duration: 21 hours and 20 minutes

Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API

Oct 17, 14:40:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 17, 16:00:00 GMT+0
Identified - Issue identified - working on a fix..

Oct 17, 16:13:05 GMT+0
Monitoring - Fix deployed - looking positive- monitoring status.

Oct 18, 11:59:42 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/cm2bjwp4w0001wxdvinxjvco9 2024-10-15T23:00:00.000+00:00 2024-10-15T23:00:00.000+00:00 Degraded Token Algorand performance Type: Incident

Duration: 14 hours and 30 minutes

Affected Components: Nexus API, Nexus API

Oct 15, 23:00:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 16, 08:00:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 16, 13:30:00 GMT+0
Resolved - Additional fixes were made to optimize the flow of the built-up backlog. The issue has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/cm2as9dns00064sw4100y7cix 2024-10-15T13:40:00.000+00:00 2024-10-15T13:40:00.000+00:00 ALGO Wallet operations delayed and temporarily halted Type: Incident

Duration: 5 hours and 20 minutes

Affected Components: Nexus API

Oct 15, 13:40:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 15, 17:00:00 GMT+0
Investigating - We are currently investigating this incident. Slow processing has caused the wallet to be delayed and now outdated..

Oct 15, 19:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/cm22f24zu000h8v0ks3oso9e6 2024-10-09T20:20:00.000+00:00 2024-10-09T20:20:00.000+00:00 Quantoz Nexus Outage Type: Incident

Duration: 2 hours and 5 minutes

Affected Components: Nexus Portal, Nexus API

Oct 9, 20:20:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 9, 21:50:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 9, 22:24:53 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/cm21s4zs4000e10qxcprfx9wd 2024-10-01T11:33:00.000+00:00 2024-10-01T11:33:00.000+00:00 Processing of incoming Ethereum transactions halted Type: Incident

Duration: 6 days, 20 hours and 27 minutes

Affected Components: Nexus API

Oct 1, 11:33:00 GMT+0
Investigating - Start of incident.

Oct 6, 17:56:00 GMT+0
Identified - Incident has been noticed and cause has been identified.

Oct 7, 08:22:00 GMT+0
Monitoring - Issue has been resolved, we are monitoring the situation.

Oct 8, 08:00:00 GMT+0
Resolved - Issue has been resolved and mitigating measures have been deployed.

]]> tag:status.quantoznexus.com,2005:Incident/cm0knt51u00f810vwcyfrtz97 2024-09-02T06:45:00.000+00:00 2024-09-02T06:45:00.000+00:00 Prices outdated - No transactions possible Type: Incident

Duration: 33 minutes

Affected Components: Nexus Portal, Nexus API

Sep 2, 06:45:00 GMT+0
Identified - We are working to resolve the incident as soon as possible..

Sep 2, 07:18:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/cm0dwm3lo00263xfk813u6chy 2024-08-28T12:58:00.000+00:00 2024-08-28T12:58:00.000+00:00 Wallet operations temporarily halted Type: Incident

Duration: 35 minutes

Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API

Aug 28, 12:58:00 GMT+0
Investigating - Delayed processing of incoming and outgoing transactions. Unable to create new transactions for 5 minutes..

Aug 28, 13:33:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/cm0chs6c4001qqgu8z0os9fsd 2024-08-27T00:03:00.000+00:00 2024-08-27T11:50:00.000+00:00 Degraded Performance Type: Incident

Duration: 11 hours and 47 minutes

Affected Components: Nexus API

Aug 27, 11:50:00 GMT+0
Resolved - This incident has been resolved..

Aug 27, 00:03:00 GMT+0
Investigating - We are currently investigating this incident. We are experiencing issues with custodian account creation and all transaction functionalities. .

]]> tag:status.quantoznexus.com,2005:Incident/cm02o3bj40006frty8v7pildo 2024-08-20T15:40:00.000+00:00 2024-08-20T17:08:15.797+00:00 ETH transactions delays Type: Incident

Duration: 1 hour and 28 minutes

Affected Components: Nexus API, Nexus API

Aug 20, 17:08:15 GMT+0
Resolved - This incident has been resolved..

Aug 20, 15:40:00 GMT+0
Investigating - We experience delays in ETH transactions. We are aware of the issue and our team is working on the fix. Information will be provided as soon as it is available..

]]> tag:status.quantoznexus.com,2005:Incident/clx8wu7yh319354b5ofuvpcnfmi 2024-06-03T08:23:00.000+00:00 2024-06-03T08:23:00.000+00:00 Degraded Token Algorand performance Type: Incident

Duration: 7 days, 1 hour and 58 minutes

Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API

Jun 3, 08:23:00 GMT+0
Investigating - We are currently investigating this incident..

Jun 10, 10:21:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/clwyo0tcx26917bkn0gbnbzwml 2024-05-21T11:00:00.000+00:00 2024-05-28T07:45:00.000+00:00 Degraded Token Algorand performance Type: Incident

Duration: 6 days, 20 hours and 45 minutes

Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API

May 28, 07:45:00 GMT+0
Resolved - This incident has been resolved..

May 21, 11:00:00 GMT+0
Investigating - This incident has been reported..

]]> tag:status.quantoznexus.com,2005:Incident/clvdocgwo133524bhn58rb0up1l 2024-04-23T19:39:00.000+00:00 2024-04-23T20:05:00.000+00:00 Prices outdated Type: Incident

Duration: 1 day and 2 hours

Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API

Apr 23, 20:05:00 GMT+0
Resolved - This incident has been resolved..

Apr 23, 19:39:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.quantoznexus.com,2005:Maintenance/clrjaywsr28469ceocu425ml77 2024-01-20T16:00:00.000+00:00 2024-01-21T00:00:00.000+00:00 Upcoming extended scheduled Kraken maintenance on January 20th Type: Maintenance

Duration: 8 hours

Affected Components: Nexus Portal, Nexus API, Nexus API

Jan 21, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 20, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 20, 16:00:00 GMT+0
Identified - Kraken will be performing extended maintenance for approximately 8 hours at 16:00 UTC on January 20th, 2024. Please find more information here: https://support.kraken.com/hc/en-us/articles/maintenance-on-kraken-services-january-20th How does this affect Nexus users? When Kraken is your trade exchange, Nexus will not be able to execute orders and transfers to/ from Kraken. Orders and transfers will resume after the maintenance. Off-Chain transactions (CUSTODIAN BUY, CUSTODIAN SELL, SEND INTERNAL, SWAP) will be able to proceed as normal. On-Chain transactions (BROKER BUY, BROKER SELL, SEND OUT, RECEIVE IN) will proceed as long as there are sufficient funds available in the Nexus hot wallet. When Kraken is your primary price exchange, we will fall back on the prices of your secondary price exchange. Please double check if you have a secondary price exchange configured by going to settings > crypto > edit crypto > secondary exchange tradepair..

]]> tag:status.quantoznexus.com,2005:Incident/clrf35bh914931bqok34l2q49f 2024-01-15T14:52:00.000+00:00 2024-01-15T14:52:00.000+00:00 Prices outdated Type: Incident

Duration: 1 day, 19 hours and 8 minutes

Affected Components: Nexus Portal, Nexus API, Nexus API

Jan 15, 14:52:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 15, 15:35:07 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/clradrvyg24939blohozr4bt4v 2024-01-12T08:32:46.772+00:00 2024-01-12T08:32:46.772+00:00 Transaction, customer and account view issues in the Nexus portal Type: Incident

Duration: 3 days, 1 hour and 43 minutes

Affected Components: Nexus Portal

Jan 12, 08:32:46 GMT+0
Investigating - We are currently experiencing issues with the transaction, customer and account view in the portal. Transaction processing is not affected. We're investigating this incident..

Jan 12, 09:06:47 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 12, 10:53:37 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 15, 10:16:07 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/clr90j4l0138652bqoeshxrjre3 2024-01-11T09:34:16.119+00:00 2024-01-11T09:34:16.119+00:00 Degraded Performance of the Nexus Portal Type: Incident

Duration: 4 days, 15 hours and 29 minutes

Affected Components: Nexus Portal

Jan 11, 09:34:16 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 11, 09:44:58 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 11, 11:25:44 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Incident/clomrz3gp264454bkoka7dobzhl 2023-11-06T09:22:00.000+00:00 2023-11-06T09:22:00.000+00:00 Degraded transaction and exchange processing Type: Incident

Duration: 1 hour and 23 minutes

Affected Components: Nexus Portal, Nexus API, Nexus API

Nov 6, 09:22:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 6, 10:44:46 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.quantoznexus.com,2005:Maintenance/clo4dbduu7511bhobwgn8ja7h 2023-10-31T16:00:00.000+00:00 2023-10-31T16:00:01.000+00:00 New Domain for Token TEST environment Type: Maintenance

Duration: 16 hours

Affected Components: Nexus Portal, Nexus API

Oct 31, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 1, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 31, 16:00:00 GMT+0
Identified - We are changing the domain for the Nexus Token TEST services. This change affects only Token users of our TEST environment. **Action Required!** To ensure access to our services, please follow these steps: 1. Stop all activities in the existing TEST environment (https://testportal.quantoznexus.com/) at 17:00 CET on 31st October 2023. 2. Any changes done between 17:00 CET on 31st October 2023 and 1st November 2023 09:00 CET in the existing TEST environment will not be present in the new Token TEST environment. 3. Please change your configurations to use the new Token TEST environment on 1st November 2023 09:00 CET New URL's: - Portal URL: https://testportal.quantoz.com/ - Identity URL: https://testidentity.quantoz.com/ - API URL: https://testapi.quantoz.com/ The new Token TEST environment will be available from 1st November 2023 09:00 CEST..

]]> tag:status.quantoznexus.com,2005:Maintenance/cl80ats47115241hdogtis6opng 2022-09-14T18:00:00.000+00:00 2022-09-14T18:00:01.000+00:00 NEXUS Ethereum update Type: Maintenance

Duration: 1 day and 30 minutes

Affected Components: Nexus API, Nexus API, Nexus Portal

Sep 14, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 14, 18:00:00 GMT+0
Identified - Thursday morning around 06:00 UTC the Ethereum network will update from a proof-of-work to a proof-of-stake consensus protocol. The blockchain could theoretically also fork in parallel blockchains, however NEXUS will only support the presiding proof-of-stake protocol after the update. The Ethereum community expects the update to go smoothly, but the transition could (temporary) affect the stability of the network. To prevent transaction issues, NEXUS will halt on-chain processing of Ethereum transactions on Wednesday after 18:00 UTC. Ethereum processing will be resumed by NEXUS on Thursday after the update of the network successfully finished and the main Exchanges are accepting Ethereum transactions again. In case your business needs full control of Ethereum on other than the presiding proof-of-stake fork, please withdraw Ethereum from the NEXUS hot wallet to a private wallet before Wednesday 18:00 UTC..

Sep 15, 18:30:00 GMT+0
Completed - The Ethereum merge was successful. We are enabling our Ethereum wallets at 08:30 UTC..

]]> tag:status.quantoznexus.com,2005:Maintenance/ckr39e0qj1787487sn2g1u6m7le 2021-07-20T07:00:00.000+00:00 2021-07-20T07:37:57.416+00:00 Azure Nexus migration Type: Maintenance

Duration: 40 minutes

Affected Components: Nexus API, Nexus Portal, Nexus API

Jul 20, 07:37:57 GMT+0
Completed - Maintenance has completed successfully..

Jul 20, 07:00:00 GMT+0
Identified - We will perform the migration of our Azure Nexus subscription to the Quantoz tenant. This is expected to be a mainly administrative migration and therefore we don’t expect any downtime caused by it..

Jul 20, 07:00:00 GMT+0
Identified - Maintenance is now in progress. We will provide updates as necessary..

]]> tag:status.quantoznexus.com,2005:Maintenance/ckh37f9rsa12t0795o899d4vz 2020-11-04T09:33:36.685+00:00 2020-11-04T09:33:36.685+00:00 Example maintenance 1 Type: Maintenance

Affected Components: Nexus Portal, Nexus API, Nexus API

Nov 4, 09:33:36 GMT+0
Completed - Maintenance has completed successfully..

Nov 4, 09:33:36 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 5, 08:44:14 GMT+0
Identified - Maintenance is now in progress..

]]>