Nexus Crypto Status - Incident history https://status.quantoznexus.com Nexus Crypto Sun, 11 Jan 2026 09:52:00 +0000 Ethereum transacting unavailable Type: Incident Duration: 1 day and 23 minutes Affected Components: , Nexus API, Production environment → Jan 12, 10:15:16 GMT+0 - Resolved - This incident has been resolved. Jan 11, 09:52:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 11, 20:29:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 day and 23 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>10:15:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>09:52:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>20:29:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Sun, 11 Jan 2026 09:52:00 +0000 https://status.quantoznexus.com/incident/cmk9qsope049inbykqzqdvh94 https://status.quantoznexus.com/incident/cmk9qsope049inbykqzqdvh94 BTC/BCH/LTC Wallets unavailable Type: Incident Duration: 5 hours and 21 minutes Affected Components: Nexus Portal, Nexus API Dec 23, 15:30:00 GMT+0 - Investigating - We are currently investigating this incident. Dec 23, 16:20:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 23, 20:51:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 21 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 23</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 23</var>, <var data-var='time'>16:20:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 23</var>, <var data-var='time'>20:51:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 23 Dec 2025 15:30:00 +0000 https://status.quantoznexus.com/incident/cmjirn3l40ezj11ib7ohos0pu https://status.quantoznexus.com/incident/cmjirn3l40ezj11ib7ohos0pu ETH Wallets Outdated Type: Incident Duration: 10 hours and 29 minutes Affected Components: Nexus API Nov 1, 07:28:30 GMT+0 - Resolved - This incident has been resolved. Oct 31, 21:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 31, 21:54:35 GMT+0 - Monitoring - Wallets are available again and we are currently monitoring the them. Type: Incident

Duration: 10 hours and 29 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>07:28:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>21:54:35</var> GMT+0</small><br><strong>Monitoring</strong> - Wallets are available again and we are currently monitoring the them..</p> ]]> Fri, 31 Oct 2025 21:00:00 +0000 https://status.quantoznexus.com/incident/cmhfco5fj013smqmwp12wfexk https://status.quantoznexus.com/incident/cmhfco5fj013smqmwp12wfexk BTC/LTC/BCH Wallets Outdated Type: Incident Duration: 2 days and 5 hours Affected Components: Nexus Portal, Nexus API, , Production environment → Sep 22, 08:00:00 GMT+0 - Resolved - This incident has been resolved. Sep 20, 03:00:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 2 days and 5 hours

Affected Components: , ,

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Sat, 20 Sep 2025 03:00:00 +0000 https://status.quantoznexus.com/incident/cmfux85b000gsh96m0pzqt6uo https://status.quantoznexus.com/incident/cmfux85b000gsh96m0pzqt6uo Degraded Performance Type: Incident Duration: 12 hours Affected Components: Nexus Portal, Nexus API Sep 7, 06:30:00 GMT+0 - Resolved - This incident has been resolved. Sep 6, 18:30:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 12 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Sat, 6 Sep 2025 18:30:00 +0000 https://status.quantoznexus.com/incident/cmfuxp8rk00k447snkpw5w1gs https://status.quantoznexus.com/incident/cmfuxp8rk00k447snkpw5w1gs ALGO Wallet operations delayed Type: Incident Duration: 1 hour and 15 minutes Affected Components: Nexus API, Nexus API, Nexus Portal, Nexus Portal Apr 2, 15:45:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 2, 16:15:00 GMT+0 - Monitoring - The ALGO wallets are operational again and we are currently monitoring the result. Apr 2, 17:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 15 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>16:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - The ALGO wallets are operational again and we are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 2 Apr 2025 15:45:00 +0000 https://status.quantoznexus.com/incident/cm9060u0200ehoxuk060qef8r https://status.quantoznexus.com/incident/cm9060u0200ehoxuk060qef8r Algo wallet processing of incoming transactions halted Type: Incident Duration: 11 hours and 12 minutes Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API Jan 23, 21:10:10 GMT+0 - Investigating - We are currently investigating this incident. Jan 23, 21:39:45 GMT+0 - Identified - The issue has been identified, and we are in the process of deploying a fix Jan 23, 21:46:04 GMT+0 - Monitoring - Fix has been deployed and we are monitoring the situation Jan 24, 08:21:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 hours and 12 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>21:10:10</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>21:39:45</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified, and we are in the process of deploying a fix.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>21:46:04</var> GMT+0</small><br><strong>Monitoring</strong> - Fix has been deployed and we are monitoring the situation.</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>08:21:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Jan 2025 21:10:10 +0000 https://status.quantoznexus.com/incident/cm69tu1a5001g4xq5bw46luw5 https://status.quantoznexus.com/incident/cm69tu1a5001g4xq5bw46luw5 Degraded ALGO and ETH Wallet performance Type: Incident Duration: 2 hours and 50 minutes Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API Jan 7, 10:40:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 7, 11:10:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 7, 13:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 50 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>10:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>11:10:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 7 Jan 2025 10:40:00 +0000 https://status.quantoznexus.com/incident/cm5me9spj001411o4wzg8pvnh https://status.quantoznexus.com/incident/cm5me9spj001411o4wzg8pvnh ALGO Wallet operations temporarily halted Type: Incident Duration: 5 hours and 10 minutes Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API Nov 27, 09:40:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 27, 10:27:01 GMT+0 - Identified - We are currently experiencing normal processing on Production again. The Test environment will soon be updated as well to operational. Nov 27, 12:47:27 GMT+0 - Monitoring - Both the production and test environment is back to operating normally. We will continue to monitor. Nov 27, 14:50:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 10 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>09:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>10:27:01</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing normal processing on Production again. The Test environment will soon be updated as well to operational..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>12:47:27</var> GMT+0</small><br><strong>Monitoring</strong> - Both the production and test environment is back to operating normally. We will continue to monitor..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>14:50:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 Nov 2024 09:40:00 +0000 https://status.quantoznexus.com/incident/cm3zq2sfr000h9fgqqajv51qk https://status.quantoznexus.com/incident/cm3zq2sfr000h9fgqqajv51qk ALGO Wallet operations temporarily halted Type: Incident Duration: 21 hours and 20 minutes Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API Oct 17, 14:40:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 17, 16:00:00 GMT+0 - Identified - Issue identified - working on a fix. Oct 17, 16:13:05 GMT+0 - Monitoring - Fix deployed - looking positive- monitoring status Oct 18, 11:59:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 hours and 20 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>14:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Issue identified - working on a fix..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>16:13:05</var> GMT+0</small><br><strong>Monitoring</strong> - Fix deployed - looking positive- monitoring status.</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>11:59:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 17 Oct 2024 14:40:00 +0000 https://status.quantoznexus.com/incident/cm2dgeszh000u11ksj0gk6zcy https://status.quantoznexus.com/incident/cm2dgeszh000u11ksj0gk6zcy Degraded Token Algorand performance Type: Incident Duration: 14 hours and 30 minutes Affected Components: Nexus API, Nexus API Oct 15, 23:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 16, 08:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 16, 13:30:00 GMT+0 - Resolved - Additional fixes were made to optimize the flow of the built-up backlog. The issue has been resolved. Type: Incident

Duration: 14 hours and 30 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Resolved</strong> - Additional fixes were made to optimize the flow of the built-up backlog. The issue has been resolved..</p> ]]> Tue, 15 Oct 2024 23:00:00 +0000 https://status.quantoznexus.com/incident/cm2bjwp4w0001wxdvinxjvco9 https://status.quantoznexus.com/incident/cm2bjwp4w0001wxdvinxjvco9 ALGO Wallet operations delayed and temporarily halted Type: Incident Duration: 5 hours and 20 minutes Affected Components: Nexus API Oct 15, 13:40:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 15, 17:00:00 GMT+0 - Investigating - We are currently investigating this incident. Slow processing has caused the wallet to be delayed and now outdated. Oct 15, 19:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 20 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>13:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Slow processing has caused the wallet to be delayed and now outdated..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 15 Oct 2024 13:40:00 +0000 https://status.quantoznexus.com/incident/cm2as9dns00064sw4100y7cix https://status.quantoznexus.com/incident/cm2as9dns00064sw4100y7cix Quantoz Nexus Outage Type: Incident Duration: 2 hours and 5 minutes Affected Components: Nexus Portal, Nexus API Oct 9, 20:20:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 9, 21:50:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 9, 22:24:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 5 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>20:20:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>21:50:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>22:24:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 9 Oct 2024 20:20:00 +0000 https://status.quantoznexus.com/incident/cm22f24zu000h8v0ks3oso9e6 https://status.quantoznexus.com/incident/cm22f24zu000h8v0ks3oso9e6 Processing of incoming Ethereum transactions halted Type: Incident Duration: 6 days, 20 hours and 27 minutes Affected Components: Nexus API Oct 1, 11:33:00 GMT+0 - Investigating - Start of incident Oct 6, 17:56:00 GMT+0 - Identified - Incident has been noticed and cause has been identified Oct 7, 08:22:00 GMT+0 - Monitoring - Issue has been resolved, we are monitoring the situation Oct 8, 08:00:00 GMT+0 - Resolved - Issue has been resolved and mitigating measures have been deployed Type: Incident

Duration: 6 days, 20 hours and 27 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:33:00</var> GMT+0</small><br><strong>Investigating</strong> - Start of incident.</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>17:56:00</var> GMT+0</small><br><strong>Identified</strong> - Incident has been noticed and cause has been identified.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>08:22:00</var> GMT+0</small><br><strong>Monitoring</strong> - Issue has been resolved, we are monitoring the situation.</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Issue has been resolved and mitigating measures have been deployed.</p> ]]> Tue, 1 Oct 2024 11:33:00 +0000 https://status.quantoznexus.com/incident/cm21s4zs4000e10qxcprfx9wd https://status.quantoznexus.com/incident/cm21s4zs4000e10qxcprfx9wd Prices outdated - No transactions possible Type: Incident Duration: 33 minutes Affected Components: Nexus Portal, Nexus API Sep 2, 06:45:00 GMT+0 - Identified - We are working to resolve the incident as soon as possible. Sep 2, 07:18:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 33 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>06:45:00</var> GMT+0</small><br><strong>Identified</strong> - We are working to resolve the incident as soon as possible..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>07:18:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 2 Sep 2024 06:45:00 +0000 https://status.quantoznexus.com/incident/cm0knt51u00f810vwcyfrtz97 https://status.quantoznexus.com/incident/cm0knt51u00f810vwcyfrtz97 Wallet operations temporarily halted Type: Incident Duration: 35 minutes Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API Aug 28, 12:58:00 GMT+0 - Investigating - Delayed processing of incoming and outgoing transactions. Unable to create new transactions for 5 minutes. Aug 28, 13:33:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 35 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>12:58:00</var> GMT+0</small><br><strong>Investigating</strong> - Delayed processing of incoming and outgoing transactions. Unable to create new transactions for 5 minutes..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>13:33:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 28 Aug 2024 12:58:00 +0000 https://status.quantoznexus.com/incident/cm0dwm3lo00263xfk813u6chy https://status.quantoznexus.com/incident/cm0dwm3lo00263xfk813u6chy Degraded Performance Type: Incident Duration: 11 hours and 47 minutes Affected Components: Nexus API Aug 27, 11:50:00 GMT+0 - Resolved - This incident has been resolved. Aug 27, 00:03:00 GMT+0 - Investigating - We are currently investigating this incident. We are experiencing issues with custodian account creation and all transaction functionalities. Type: Incident

Duration: 11 hours and 47 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>11:50:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>00:03:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We are experiencing issues with custodian account creation and all transaction functionalities. .</p> ]]> Tue, 27 Aug 2024 00:03:00 +0000 https://status.quantoznexus.com/incident/cm0chs6c4001qqgu8z0os9fsd https://status.quantoznexus.com/incident/cm0chs6c4001qqgu8z0os9fsd ETH transactions delays Type: Incident Duration: 1 hour and 28 minutes Affected Components: Nexus API, Nexus API Aug 20, 17:08:15 GMT+0 - Resolved - This incident has been resolved. Aug 20, 15:40:00 GMT+0 - Investigating - We experience delays in ETH transactions. We are aware of the issue and our team is working on the fix. Information will be provided as soon as it is available. Type: Incident

Duration: 1 hour and 28 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>17:08:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>15:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We experience delays in ETH transactions. We are aware of the issue and our team is working on the fix. Information will be provided as soon as it is available..</p> ]]> Tue, 20 Aug 2024 15:40:00 +0000 https://status.quantoznexus.com/incident/cm02o3bj40006frty8v7pildo https://status.quantoznexus.com/incident/cm02o3bj40006frty8v7pildo Degraded Token Algorand performance Type: Incident Duration: 7 days, 1 hour and 58 minutes Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API Jun 3, 08:23:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 10, 10:21:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 days, 1 hour and 58 minutes

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>08:23:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>10:21:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 3 Jun 2024 08:23:00 +0000 https://status.quantoznexus.com/incident/clx8wu7yh319354b5ofuvpcnfmi https://status.quantoznexus.com/incident/clx8wu7yh319354b5ofuvpcnfmi Degraded Token Algorand performance Type: Incident Duration: 6 days, 20 hours and 45 minutes Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API May 28, 07:45:00 GMT+0 - Resolved - This incident has been resolved. May 21, 11:00:00 GMT+0 - Investigating - This incident has been reported. Type: Incident

Duration: 6 days, 20 hours and 45 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>07:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Investigating</strong> - This incident has been reported..</p> ]]> Tue, 21 May 2024 11:00:00 +0000 https://status.quantoznexus.com/incident/clwyo0tcx26917bkn0gbnbzwml https://status.quantoznexus.com/incident/clwyo0tcx26917bkn0gbnbzwml Prices outdated Type: Incident Duration: 1 day and 2 hours Affected Components: Nexus Portal, Nexus Portal, Nexus API, Nexus API Apr 23, 20:05:00 GMT+0 - Resolved - This incident has been resolved. Apr 23, 19:39:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 day and 2 hours

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>20:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>19:39:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 23 Apr 2024 19:39:00 +0000 https://status.quantoznexus.com/incident/clvdocgwo133524bhn58rb0up1l https://status.quantoznexus.com/incident/clvdocgwo133524bhn58rb0up1l Upcoming extended scheduled Kraken maintenance on January 20th Type: Maintenance Duration: 8 hours Affected Components: Nexus Portal, Nexus API, Nexus API Jan 21, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 20, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 20, 16:00:00 GMT+0 - Identified - Kraken will be performing extended maintenance for approximately 8 hours at 16:00 UTC on January 20th, 2024. Please find more information here: https://support.kraken.com/hc/en-us/articles/maintenance-on-kraken-services-january-20th How does this affect Nexus users? When Kraken is your trade exchange, Nexus will not be able to execute orders and transfers to/ from Kraken. Orders and transfers will resume after the maintenance. Off-Chain transactions (CUSTODIAN BUY, CUSTODIAN SELL, SEND INTERNAL, SWAP) will be able to proceed as normal. On-Chain transactions (BROKER BUY, BROKER SELL, SEND OUT, RECEIVE IN) will proceed as long as there are sufficient funds available in the Nexus hot wallet. When Kraken is your primary price exchange, we will fall back on the prices of your secondary price exchange. Please double check if you have a secondary price exchange configured by going to settings > crypto > edit crypto > secondary exchange tradepair. Type: Maintenance

Duration: 8 hours

Affected Components: , ,

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Kraken will be performing extended maintenance for approximately 8 hours at 16:00 UTC on January 20th, 2024. Please find more information here: https://support.kraken.com/hc/en-us/articles/maintenance-on-kraken-services-january-20th How does this affect Nexus users? When Kraken is your trade exchange, Nexus will not be able to execute orders and transfers to/ from Kraken. Orders and transfers will resume after the maintenance. Off-Chain transactions (CUSTODIAN BUY, CUSTODIAN SELL, SEND INTERNAL, SWAP) will be able to proceed as normal. On-Chain transactions (BROKER BUY, BROKER SELL, SEND OUT, RECEIVE IN) will proceed as long as there are sufficient funds available in the Nexus hot wallet. When Kraken is your primary price exchange, we will fall back on the prices of your secondary price exchange. Please double check if you have a secondary price exchange configured by going to settings > crypto > edit crypto > secondary exchange tradepair..</p> ]]> Sat, 20 Jan 2024 16:00:00 +0000 https://status.quantoznexus.com/maintenance/clrjaywsr28469ceocu425ml77 https://status.quantoznexus.com/maintenance/clrjaywsr28469ceocu425ml77 Prices outdated Type: Incident Duration: 1 day, 19 hours and 8 minutes Affected Components: Nexus Portal, Nexus API, Nexus API Jan 15, 14:52:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 15, 15:35:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 19 hours and 8 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>14:52:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>15:35:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 15 Jan 2024 14:52:00 +0000 https://status.quantoznexus.com/incident/clrf35bh914931bqok34l2q49f https://status.quantoznexus.com/incident/clrf35bh914931bqok34l2q49f Transaction, customer and account view issues in the Nexus portal Type: Incident Duration: 3 days, 1 hour and 43 minutes Affected Components: Nexus Portal Jan 12, 08:32:46 GMT+0 - Investigating - We are currently experiencing issues with the transaction, customer and account view in the portal. Transaction processing is not affected. We're investigating this incident. Jan 12, 09:06:47 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 12, 10:53:37 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 15, 10:16:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 days, 1 hour and 43 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>08:32:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing issues with the transaction, customer and account view in the portal. Transaction processing is not affected. We're investigating this incident..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>09:06:47</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>10:53:37</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>10:16:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 12 Jan 2024 08:32:46 +0000 https://status.quantoznexus.com/incident/clradrvyg24939blohozr4bt4v https://status.quantoznexus.com/incident/clradrvyg24939blohozr4bt4v Degraded Performance of the Nexus Portal Type: Incident Duration: 4 days, 15 hours and 29 minutes Affected Components: Nexus Portal Jan 11, 09:34:16 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 11, 09:44:58 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 11, 11:25:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 days, 15 hours and 29 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>09:34:16</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>09:44:58</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>11:25:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 11 Jan 2024 09:34:16 +0000 https://status.quantoznexus.com/incident/clr90j4l0138652bqoeshxrjre3 https://status.quantoznexus.com/incident/clr90j4l0138652bqoeshxrjre3 Degraded transaction and exchange processing Type: Incident Duration: 1 hour and 23 minutes Affected Components: Nexus Portal, Nexus API, Nexus API Nov 6, 09:22:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 6, 10:44:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 23 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:22:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>10:44:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 6 Nov 2023 09:22:00 +0000 https://status.quantoznexus.com/incident/clomrz3gp264454bkoka7dobzhl https://status.quantoznexus.com/incident/clomrz3gp264454bkoka7dobzhl New Domain for Token TEST environment Type: Maintenance Duration: 16 hours Affected Components: Nexus Portal, Nexus API Oct 31, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 1, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 31, 16:00:00 GMT+0 - Identified - We are changing the domain for the Nexus Token TEST services. This change affects only Token users of our TEST environment. **Action Required!** To ensure access to our services, please follow these steps: 1. Stop all activities in the existing TEST environment (https://testportal.quantoznexus.com/) at 17:00 CET on 31st October 2023. 2. Any changes done between 17:00 CET on 31st October 2023 and 1st November 2023 09:00 CET in the existing TEST environment will not be present in the new Token TEST environment. 3. Please change your configurations to use the new Token TEST environment on 1st November 2023 09:00 CET New URL's: - Portal URL: https://testportal.quantoz.com/ - Identity URL: https://testidentity.quantoz.com/ - API URL: https://testapi.quantoz.com/ The new Token TEST environment will be available from 1st November 2023 09:00 CEST. Type: Maintenance

Duration: 16 hours

Affected Components: ,

<p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are changing the domain for the Nexus Token TEST services. This change affects only Token users of our TEST environment. **Action Required!** To ensure access to our services, please follow these steps: 1. Stop all activities in the existing TEST environment (https://testportal.quantoznexus.com/) at 17:00 CET on 31st October 2023. 2. Any changes done between 17:00 CET on 31st October 2023 and 1st November 2023 09:00 CET in the existing TEST environment will not be present in the new Token TEST environment. 3. Please change your configurations to use the new Token TEST environment on 1st November 2023 09:00 CET New URL's: - Portal URL: https://testportal.quantoz.com/ - Identity URL: https://testidentity.quantoz.com/ - API URL: https://testapi.quantoz.com/ The new Token TEST environment will be available from 1st November 2023 09:00 CEST..</p> ]]> Tue, 31 Oct 2023 16:00:00 +0000 https://status.quantoznexus.com/maintenance/clo4dbduu7511bhobwgn8ja7h https://status.quantoznexus.com/maintenance/clo4dbduu7511bhobwgn8ja7h NEXUS Ethereum update Type: Maintenance Duration: 1 day and 30 minutes Affected Components: Nexus API, Nexus API, Nexus Portal Sep 14, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 14, 18:00:00 GMT+0 - Identified - Thursday morning around 06:00 UTC the Ethereum network will update from a proof-of-work to a proof-of-stake consensus protocol. The blockchain could theoretically also fork in parallel blockchains, however NEXUS will only support the presiding proof-of-stake protocol after the update. The Ethereum community expects the update to go smoothly, but the transition could (temporary) affect the stability of the network. To prevent transaction issues, NEXUS will halt on-chain processing of Ethereum transactions on Wednesday after 18:00 UTC. Ethereum processing will be resumed by NEXUS on Thursday after the update of the network successfully finished and the main Exchanges are accepting Ethereum transactions again. In case your business needs full control of Ethereum on other than the presiding proof-of-stake fork, please withdraw Ethereum from the NEXUS hot wallet to a private wallet before Wednesday 18:00 UTC. Sep 15, 18:30:00 GMT+0 - Completed - The Ethereum merge was successful. We are enabling our Ethereum wallets at 08:30 UTC. Type: Maintenance

Duration: 1 day and 30 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - Thursday morning around 06:00 UTC the Ethereum network will update from a proof-of-work to a proof-of-stake consensus protocol. The blockchain could theoretically also fork in parallel blockchains, however NEXUS will only support the presiding proof-of-stake protocol after the update. The Ethereum community expects the update to go smoothly, but the transition could (temporary) affect the stability of the network. To prevent transaction issues, NEXUS will halt on-chain processing of Ethereum transactions on Wednesday after 18:00 UTC. Ethereum processing will be resumed by NEXUS on Thursday after the update of the network successfully finished and the main Exchanges are accepting Ethereum transactions again. In case your business needs full control of Ethereum on other than the presiding proof-of-stake fork, please withdraw Ethereum from the NEXUS hot wallet to a private wallet before Wednesday 18:00 UTC..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Completed</strong> - The Ethereum merge was successful. We are enabling our Ethereum wallets at 08:30 UTC..</p> ]]> Wed, 14 Sep 2022 18:00:00 +0000 https://status.quantoznexus.com/maintenance/cl80ats47115241hdogtis6opng https://status.quantoznexus.com/maintenance/cl80ats47115241hdogtis6opng Azure Nexus migration Type: Maintenance Duration: 40 minutes Affected Components: Nexus API, Nexus Portal, Nexus API Jul 20, 07:37:57 GMT+0 - Completed - Maintenance has completed successfully. Jul 20, 07:00:00 GMT+0 - Identified - We will perform the migration of our Azure Nexus subscription to the Quantoz tenant. This is expected to be a mainly administrative migration and therefore we don’t expect any downtime caused by it. Jul 20, 07:00:00 GMT+0 - Identified - Maintenance is now in progress. We will provide updates as necessary. Type: Maintenance

Duration: 40 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>07:37:57</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will perform the migration of our Azure Nexus subscription to the Quantoz tenant. This is expected to be a mainly administrative migration and therefore we don’t expect any downtime caused by it..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress. We will provide updates as necessary..</p> ]]> Tue, 20 Jul 2021 07:00:00 +0000 https://status.quantoznexus.com/maintenance/ckr39e0qj1787487sn2g1u6m7le https://status.quantoznexus.com/maintenance/ckr39e0qj1787487sn2g1u6m7le Example maintenance 1 Type: Maintenance Affected Components: Nexus Portal, Nexus API, Nexus API Nov 4, 09:33:36 GMT+0 - Completed - Maintenance has completed successfully. Nov 4, 09:33:36 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 5, 08:44:14 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Affected Components: , ,

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:33:36</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:33:36</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:44:14</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Wed, 4 Nov 2020 09:33:36 +0000 https://status.quantoznexus.com/maintenance/ckh37f9rsa12t0795o899d4vz https://status.quantoznexus.com/maintenance/ckh37f9rsa12t0795o899d4vz