All systems operational

This is the status page for Quantoz Nexus. If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.


If you experience any issue, please create a ticket through our Nexus Portal. In case the latter is not accessible, you can also reach us at support@quantoznexus.com.

Production environment
Operational
Nexus API
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Nexus Portal
98.99% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 97.03%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 202497.03% uptime
Test environment
Operational
Nexus API
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Nexus Portal
98.99% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 97.03%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 202497.03% uptime

Notice history

Jan 2024

Upcoming extended scheduled Kraken maintenance on January 20th
  • Completed
    January 21, 2024 at 12:00 AM
    Completed
    January 21, 2024 at 12:00 AM

    Maintenance has completed successfully

  • In progress
    January 20, 2024 at 4:00 PM
    In progress
    January 20, 2024 at 4:00 PM

    Maintenance is now in progress

  • Planned
    January 20, 2024 at 4:00 PM
    Planned
    January 20, 2024 at 4:00 PM

    Kraken will be performing extended maintenance for approximately 8 hours at 16:00 UTC on January 20th, 2024. Please find more information here: https://support.kraken.com/hc/en-us/articles/maintenance-on-kraken-services-january-20th

    How does this affect Nexus users?

    When Kraken is your trade exchange, Nexus will not be able to execute orders and transfers to/ from Kraken. Orders and transfers will resume after the maintenance. Off-Chain transactions (CUSTODIAN BUY, CUSTODIAN SELL, SEND INTERNAL, SWAP) will be able to proceed as normal. On-Chain transactions (BROKER BUY, BROKER SELL, SEND OUT, RECEIVE IN) will proceed as long as there are sufficient funds available in the Nexus hot wallet.

    When Kraken is your primary price exchange, we will fall back on the prices of your secondary price exchange. Please double check if you have a secondary price exchange configured by going to settings > crypto > edit crypto > secondary exchange tradepair.

Prices outdated
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Transaction, customer and account view issues in the Nexus portal
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently experiencing issues with the transaction, customer and account view in the portal. Transaction processing is not affected. We're investigating this incident.

Degraded Performance of the Nexus Portal
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

Dec 2023

No notices reported this month

Nov 2023

Degraded transaction and exchange processing
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Nov 2023 to Jan 2024