Nexus Crypto - Notice history

All systems operational

This is the status page for Nexus Crypto. If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.


If you experience any issue, please create a ticket through our Nexus Portal. In case the latter is not accessible, you can also reach us at support@quantoznexus.com.

Production environment
Operational

Nexus API - Operational

100% - uptime
Jul 2022 · 99.60%Aug · 100.0%Sep · 99.97%

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Jul 2022
Aug 2022
Sep 2022

Nexus Portal - Operational

100% - uptime
Jul 2022 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2022
Aug 2022
Sep 2022
Test environment
Operational

Nexus API - Operational

100% - uptime
Jul 2022 · 99.60%Aug · 100.0%Sep · 99.97%

Previous page

Next page

Jul 2022
Aug 2022
Sep 2022

Nexus Portal - Operational

100% - uptime
Jul 2022 · 99.60%Aug · 100.0%Sep · 99.97%

Previous page

Next page

Jul 2022
Aug 2022
Sep 2022

Notice history

Sep 2022

NEXUS Ethereum update
  • Completed
    September 15, 2022 at 6:30 PM
    Completed
    September 15, 2022 at 6:30 PM

    The Ethereum merge was successful. We are enabling our Ethereum wallets at 08:30 UTC.

  • In progress
    September 14, 2022 at 6:00 PM
    In progress
    September 14, 2022 at 6:00 PM

    Maintenance is now in progress

  • Planned
    September 14, 2022 at 6:00 PM
    Planned
    September 14, 2022 at 6:00 PM

    Thursday morning around 06:00 UTC the Ethereum network will update from a proof-of-work to a proof-of-stake consensus protocol. The blockchain could theoretically also fork in parallel blockchains, however NEXUS will only support the presiding proof-of-stake protocol after the update.

    The Ethereum community expects the update to go smoothly, but the transition could (temporary) affect the stability of the network. To prevent transaction issues, NEXUS will halt on-chain processing of Ethereum transactions on Wednesday after 18:00 UTC. Ethereum processing will be resumed by NEXUS on Thursday after the update of the network successfully finished and the main Exchanges are accepting Ethereum transactions again.

    In case your business needs full control of Ethereum on other than the presiding proof-of-stake fork, please withdraw Ethereum from the NEXUS hot wallet to a private wallet before Wednesday 18:00 UTC.

Trading functionality delayed
  • Resolved
    Resolved

    We just confirmed that the trading functionality is fully operational again.

  • Identified
    Identified

    Maintenance taking longer than expected. We'll post an update in 30 minutes or when events warrant.

XLM transactions unavailable.
  • Resolved
    Resolved

    We resolve this incident as we see that the service is operating normally. An internal investigation will be conducted to prevent this incident from happening again.

  • Monitoring
    Monitoring

    We were able to reboot the service and are seeing it is processing transactions again. We will continue monitoring the status.

  • Identified
    Identified

    We've identified an issue with the production instance of our XLM service. We are working on a solution. Our test service is operational

  • Investigating
    Investigating

    We are currently experiencing an issue with our XLM service and are currently investigating this incident.

Aug 2022

No notices reported this month

Jul 2022

Unable to process any transactions or access Nexus Portal
  • Resolved
    Resolved

    Transactions are being processed and access to Nexus Portal has been restored.

  • Monitoring
    Monitoring

    Our cloud provider has restored functionality and our services are operational again. We will continue to monitor the situation and will provide a final update shortly.

  • Identified
    Identified

    We have identified that the cause is with our cloud provider and are actively working on a resolution.

  • Investigating
    Investigating

    We are currently looking into the exact cause of these issues.

Jul 2022 to Sep 2022

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