Nexus Crypto - Notice history

All systems operational

This is the status page for Nexus Crypto. If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.


If you experience any issue, please create a ticket through our Nexus Portal. In case the latter is not accessible, you can also reach us at support@quantoznexus.com.

Production environment
Operational

Nexus API - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 99.31%Dec · 99.88%

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Oct 2021
Nov 2021
Dec 2021

Nexus Portal - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2021
Nov 2021
Dec 2021
Test environment
Operational

Nexus API - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 99.88%

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Oct 2021
Nov 2021
Dec 2021

Nexus Portal - Operational

100% - uptime
Oct 2021 · 100.0%Nov · 100.0%Dec · 99.88%

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Oct 2021
Nov 2021
Dec 2021

Notice history

Dec 2021

Impaired XLM transactions
  • Resolved
    Resolved

    No new issues were detected. We resolved the issue.

  • Monitoring
    Monitoring

    We successfully deployed the fix which enabled Token transactions again. We will be monitoring the result.

  • Identified
    Update

    Token transactions are still impaired, we have identified the problem and are in the process of deploying and testing the fix.

  • Identified
    Update

    Due to movement on the XLM transaction fee market, there is an increased possibility of transaction failure. Broker and Custodian use p90 fees for transactions and might fail during extreme ledger congestion. We will monitor these transactions.

    We keep working on a fix for the Token transactions.

  • Identified
    Identified

    Due to movement on the XLM transaction fee market, there is an increased possibility of transaction failure. Token transactions are also impacted. We are working on a fix.

Nov 2021

Nexus Identity - Production authentication service down
  • Resolved
    Resolved

    The issue has been resolved on 6:45 UTC. We will be investigating more what exactly happened and will take applicable mitigating measures to reduce the probability this will happen again in the future.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    Authentication service is unable to generate valid API tokens. Existing valid tokens can still be used.

All services showing availability issues
  • Resolved
    Resolved

    An update has introduced the issue, we reverted the change and confirmed the services are fully operational again.

  • Investigating
    Investigating

    We get signals our services are unavailable and are currently investigating this incident.

Oct 2021

"Create Transaction page" missing historical data
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    Due to a performance issue we had to set the "Volume" and "Recent Transactions" in the view to zero and empty. This is a temporary measure to have some time to work on a permanent fix.

    We are continuing to work on a fix for this incident.

Oct 2021 to Dec 2021

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