Nexus Crypto - XLM transactions unavailable. – Incident details

All systems operational

This is the status page for Nexus Crypto. If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.


If you experience any issue, please create a ticket through our Nexus Portal. In case the latter is not accessible, you can also reach us at support@quantoznexus.com.

XLM transactions unavailable.

Resolved
Partial outage
Started about 3 years agoLasted about 1 hour

Affected

Production environment

Partial outage from 8:17 AM to 9:05 AM

Nexus API

Partial outage from 8:17 AM to 9:05 AM

Test environment

Partial outage from 8:17 AM to 9:05 AM

Nexus API

Partial outage from 8:17 AM to 9:05 AM

Nexus Portal

Partial outage from 8:17 AM to 9:05 AM

Updates
  • Resolved
    Resolved

    We resolve this incident as we see that the service is operating normally. An internal investigation will be conducted to prevent this incident from happening again.

  • Monitoring
    Monitoring

    We were able to reboot the service and are seeing it is processing transactions again. We will continue monitoring the status.

  • Identified
    Identified

    We've identified an issue with the production instance of our XLM service. We are working on a solution. Our test service is operational

  • Investigating
    Investigating

    We are currently experiencing an issue with our XLM service and are currently investigating this incident.