Nexus CASP - Notice history

All systems operational

This is the status page for Nexus CASP. If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.


If you experience any issue, please create a ticket through our Nexus Portal. In case the latter is not accessible, you can also reach us at support@quantoznexus.com.

Operational

Nexus API - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

Previous page

Next page

Nov 2023
Dec 2023
Jan 2024

Nexus Portal - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

Previous page

Next page

Nov 2023
Dec 2023
Jan 2024
Operational

Nexus API - Operational

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

Previous page

Next page

Nov 2023
Dec 2023
Jan 2024

Nexus Portal - Operational

98.99% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 97.03%

Previous page

Next page

Nov 2023
Dec 2023
Jan 2024

Notice history

View current status

Jan 2024

JAN20
Upcoming extended scheduled Kraken maintenance on January 20th
CompletedMaintenance8 hours
  • CompletedJanuary 21, 2024 at 12:00 AMUTC

    Maintenance has completed successfully

  • In progressJanuary 20, 2024 at 4:00 PMUTC

    Maintenance is now in progress

  • PlannedJanuary 20, 2024 at 4:00 PMUTC

    Kraken will be performing extended maintenance for approximately 8 hours at 16:00 UTC on January 20th, 2024. Please find more information here: https://support.kraken.com/hc/en-us/articles/maintenance-on-kraken-services-january-20th

    How does this affect Nexus users?

    When Kraken is your trade exchange, Nexus will not be able to execute orders and transfers to/ from Kraken. Orders and transfers will resume after the maintenance. Off-Chain transactions (CUSTODIAN BUY, CUSTODIAN SELL, SEND INTERNAL, SWAP) will be able to proceed as normal. On-Chain transactions (BROKER BUY, BROKER SELL, SEND OUT, RECEIVE IN) will proceed as long as there are sufficient funds available in the Nexus hot wallet.

    When Kraken is your primary price exchange, we will fall back on the prices of your secondary price exchange. Please double check if you have a secondary price exchange configured by going to settings > crypto > edit crypto > secondary exchange tradepair.

Prices outdated
Resolved43 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently investigating this incident.

Transaction, customer and account view issues in the Nexus portal
ResolvedPartial outage73 hours 43 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We are currently experiencing issues with the transaction, customer and account view in the portal. Transaction processing is not affected. We're investigating this incident.

Degraded Performance of the Nexus Portal
ResolvedDegraded performance1 hour 51 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

Dec 2023

No notices reported this month

Nov 2023

Degraded transaction and exchange processing
ResolvedDegraded performance1 hour 22 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently investigating this incident.

Previous

Nov 2023 to Jan 2024

Next